Subscription Commerce
Subscription Commerce Meets CRM
Z-Force brings all the power of Zuora into Salesforce CRM. Quote, collect, renew in a snap. Access all your customers' subscription and billing information directly in Salesforce CRM. Empower your subscription commerce and delight your customers by creating completely customized solutions powered by Zuora but built on Force.com.
“Being able to use the Z-Force application from Zuora in Salesforce is critical, because really everybody in the company is using Salesforce as the place that they go to get information. Keeping it all in one place is really important, because nobody wants to be chase information across several different applications.” —Tom Gonser, Founder - DocuSign
Plan-Based Product Catalog
Subscription commerce products and services need more than a single price. Your products might have set up fees, usage charges, per user pricing, and any number of pricing tiers. Now you can build your product catalog with sophisticated subscription commerce pricing models, and use it to create quotes directly in Salesforce.com.
360-Degree Visibility
Z-360 gives you complete visibility into your customers' products, services, invoices and payments. Now your sales reps can spot opportunities for cross-selling and up-selling, and your service agents have all the info they need to respond to issues. You've got ready access to key subscription commerce metrics like Monthly Recurring Revenue (MRR) and Total Customer Value (TCV).
Quotes & Renewals
Let your sales reps create sophisticated quotes, whether it's a new order, an add-on, or an upgrade. Whether you need one-time charges, recurring charges, usage charges, or any of 32 different charge models. And do it all with Salesforce's familiar and easy point-and-click interface.
Quickly see which customers are up for renewal right inside Salesforce CRM, and let your sales reps, your account managers or your service agents renew them on the spot.
Order Builder
No direct sales force? No problem. With Order Builder you can create functionality in your customer portal or your partner portal to let customers or re-sellers create their own orders.
Order Builder exposes the full power of the Zuora API to your Force.com developers. Creating Zuora-enabled custom applications - for any device - is quick and easy
Powerful Reports
With Billing and Subscription information from Zuora now in Salesforce, you can run really powerful reports - like the A/R Aging report, which tells you which customers are paying on time and which customers are not.
Because the data and reports are in Salesforce, you can leverage your Sales reps to assist in the collections process.
How about Opportunity Product Pipeline Reports - with TCV and MRR data? All of this and more is available out-of-the-box with Z-Force.
Easy from the start
Because Z-Force is built natively on the Force.com platform, it looks and behaves exactly like Salesforce.com -- the solution your Sales and Support reps are already familiar with. This means, when you deploy Z-Quotes in your organization, your reps will need little to no training.
By the same token, Z-Force integrates seamlessly with any number of Force.com applications that other ISVs have developed, making it a solution that scales as your needs grow. And with the Managed Packages, upgrades are a piece of cake, and completely transparent to your users. As the Z-Billing platform continues to evolve, Z-Force evolves with it, ensuring that your Salesforce users are always taking advantage of Zuora's latest features and functionality.
And our multi-tenant platform means it keeps getting better.
Zuora's subscription commerce platform is 100% multi-tenant. That means we can innnovate at an incredible pace and automatically pass on that innovation to our customers without the hassle of upgrades.
Next Steps
Zuora Demo
Watch this short demo and learn how Zuora can help you.
Zuora Resources
Subscription Management Resources.