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InsideView, Inc.

www.insideview.com

With Z-Billing Behind the Scenes, InsideView Easily Expands Product Line to Include New Volume-Driven offering

 insideview

At InsideView, we’ve had great success with our flagship business search and intelligence product, SalesView. We have now expanded our product line to include SalesView Free, Professional and Team versions. As a multi-product company dealing in much higher volumes, we can no longer rely on our manual billing system. The flexible Z-Billing provides end-to-end integration with sales and customer service to support our growing, high volume business that will allow us to expand from purely Enterprise into the SMB market. 

Company Background

InsideView is a pioneer in on-demand business search and intelligence applications. They were founded in 2005 to take advantage of the convergence of social media and enterprise applications – what they call “socialprise” – and bring insights gained from subscription-based and user-generated sources to the enterprise. SalesView, InsideView’s flagship application, is specifically designed to mash-up social data with enterprise-grade search and intelligence capabilities, to help sales teams automate prospecting, accelerate sales cycles and ultimately close deals.
Business Challenge
  • In order to scale their business and address the needs of both enterprise and SMB sales organizations, InsideView needed a complete subscription management and billing solution
  • With the recent launch of its SalesView Pro and Team editions, InsideView required a billing solution that could scale with its growing product line
  • InsideView’s manual contract-to-invoice process wasn’t scaling with the growing business
  • Contracts and billing information were maintained in salesforce.com and managed in QuickBooks, which was time-consuming and inefficient
Solution
  • Zuora provides the missing link that lets InsideView monetize its subscription business end-to-end — from lead to cash to accounting to auto-provisioning and self-service
  • InsideView benefits from Zuora’s integration with salesforce.com, self-service capabilities, and integration with InsideView's own product, SalesView, for auto-provisioning
  • Zuora’s team of subscription management experts understands InsideView’s subscription business model and vision
  • Z-Billing streamlines and replaces InsideView’s manual billing processes and objects in salesforce.com
Results
  • With Z-Billing, InsideView has improved customer satisfaction with auto-provisioning of the SalesView and self-service on customer accounts
  • Z-Billing replaced manual billing operations, which protects valuable resources and saves several hours per week
ZUORA IS THE ON-DEMAND LEADER FOR SUBSCRIPTION BUSINESSES
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