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THE ON-DEMAND LEADER FOR SUBSCRIPTION BUSINESSES

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Clickability, Inc.

www.clickability.com

Zuora Enables Clickability to Support Sophisticated Billing Based on 7 Types of Usage

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Our company is growing like crazy. On top of that, our subscription business can get complicated: we have a myriad of Web Content Management products and our bills are calculated based on usage of 7 different types of resources, so things can get quite complex. Zuora was the only billing platform out there that could scale with our rapid growth and fully support the complex requirements of our subscription business. We’re saving time and money already.” 

Company Background

Clickability is the global leader in on demand Web Content Management (WCM). The company enables customers to take content from any source and publish to any device or site, managing their entire content repository of digital assets more effectively in “the cloud.” Enterprise customers such as Amcor, Cantor Fitzgerald, and NetApp, as well as media and entertainment leaders such as CNN, Smithsonian, Time, the Tribeca Film Festival, and the Wall Street Journal, rely on Clickability to reduce costs, increase revenues, build global brands, and foster stronger customer relationships.
Business Challenge
  • Clickability’s rapid growth—they tripled staff in the last 12 months—requires that they eliminate inefficient, manual billing processes
  • Clickability needed a flexible billing solution that could support its usage pricing based on page views, bandwidth, search queries, emails, ads served, etc. each month
  • With its current product catalog managed in Excel, Clickability needed to build standardization around pricing, rate plans, and offers
  • Clickability aims to standardize on SaaS best-of-breed applications
Solution
  • Zuora was the only billing platform that supports Clickability’s subscription business based on usage, overage and implementation fees billed monthly, quarterly, and annually
  • Clickability implements Zuora to replace inefficient billing processes based on spreadsheets and macros
  • With Z-Billing running its billing operations, Clickability is closer to its goal of standardizing on best-of-breed SaaS applications
  • Clickability takes advantage of Z-Billing integration with Salesforce.com CRM and Intacct accounting
Results
  • Z-Billing has streamlined billing operations so Clickability can divert precious resources to growing the business
  • Replaced spreadsheets and complex macros with Z-Billing’s automated billing system, reducing errors and saving several hours per week
  • Improved customer satisfaction by providing clear customer invoices and relevant subscription information for frontline account managers
ZUORA IS THE ON-DEMAND LEADER FOR SUBSCRIPTION BUSINESSES
Z-Billing Datasheet Z-Billing
Datasheet 		Z-Payments Datasheet Z-Payments
Datasheet 		Top 10 Signs You Need a Billing System Top 10 Signs You Need
a Billing System 		Beagle Research Whitepaper Beagle Research Whitepaper
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