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Box.net

www.box.net

Box.net Selects Zuora to Automate Monthly Payments for Tens of Thousands of Online Customers

 box

With over 2 million people using our service to access, share, and collaborate on content, we had to reassess our current billing and collection processes. With Z-Billing running our billing and Z-Payments handling the issues that arise with recurring payments, we’re confident we can scale our monthly payments. 

Company Background

Founded in March 2005, Box.net is a leading B2C and B2B provider of tools for managing and sharing data online. The service enables users to share, access, and collaborate on files of any type from anywhere. Box.net is the first Web-based system for access and collaboration and allows for a broad array of functionality. With over 2 million users, over 1 million files served every day, and more than 1000 developers in the Box Enabled Network, the service is used by individuals, small businesses, and Fortune 1000 companies.
Business Challenge
  • PayPal implementation is easy and secure, but can’t support recurring payments or exception-handling when issues arise
  • Failed monthly payments are increasing, yet difficult to track and manage
  • Customers’ billing history is difficult to access
  • Manual billing process is time and resource-intensive
Solution
  • Selected Z-Billing to automate billing and Z-Payments to manage recurring monthly payments
  • Zuora enhances PayPal by providing recurring payment options and exception handling
  • Zuora scales to support billing and recurring payments for 30,000+ Box.net customers
  • Zuora allows Box.net customers to update billing information online. They can, for example, change billing addresses, update credit cards, etc.
Results
  • More revenue: Z-Payments handles issues that arise with monthly payments so they can be resolved quickly
  • Saved time and resources: Z-Billing replaced expensive manual billing operations
  • Better customer service: customers can update their billing information online
ZUORA IS THE ON-DEMAND LEADER FOR SUBSCRIPTION BUSINESSES
Z-Billing Datasheet Z-Billing
Datasheet 		Z-Payments Datasheet Z-Payments
Datasheet 		Top 10 Signs You Need a Billing System Top 10 Signs You Need
a Billing System 		Beagle Research Whitepaper Beagle Research Whitepaper
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