Barrett Xplore, deploying Canada's first national 4G network, selects Zuora to move to the cloud

Challenge

Barrett Xplore wanted more flexibility and agility to launch their new offerings and better service customers online
Their customer acquisition, billing and payments and customer services processes included some time-consuming manual settlements
Barrett Xplore wanted a more a consolidated billing and payments platform for national and dealer accounts

Solution

Barrett Xplore selected Zuora's Subscription Commerce solution for its Enterprise scale
With Zuora for Comms and Salesforce CRM, Barrett Xplore automates pricing, quoting, orders, billing and payments and customer care capabilities such as change orders, customer cases and renewals
Barrett Xplore offers self-service with a consolidated billing and payments platform for more than 130,000 customers and 700 dealers

Company Background

In October 2010, Barrett Xplore Inc. announced that it would create Canada's first national 4G network by levering its hybrid terrestrial and satellite network. The fixed wireless network, which will comprise about 1,200 towers, will be capable of network speeds of 40 Mbps, improving to over 100 Mbps by next year. Their new network will provide customers three to ten times more bandwidth than today's 3G HSPA-enabled packages.

www.xplornet.com

“As we deploy Canada's first national 4G network, we needed an enterprise cloud solution to deliver subscription management and ensure the best customer service experience in the industry. The combination of Zuora and Salesforce CRM will provide speed of deployment and ease of change management allowing us to keep pace with the rapid market growth and evolution in our industry today.” — Cathy MacDonald, CIO