Since the Cloud is a shared experience, security becomes a complex and daunting task. But FireHost has emerged as the secure cloud hosting space. The Dallas-based company provides a managed, secure, and compliant cloud infrastructure to thousands of clients in over 30 countries.
FireHost's infrastructure is built for the task of protecting web applications and databases. They manage everything from the data centre car park, down to the custom code-- handling administrative tasks for their clients, like application optimisation and patching, whilst keeping their databases safe from malicious pursuits of hackers and unauthorised users.
Before Zuora, FireHost used a payments gateway that had the ability to set recurring transactions for each client's subscribed services. But the system did not support utility-based consumption fluctuations natively, so billing for changes to the invoice amount was a manual process, explained Katrena Drake, Director of European Operations. “The system did not have a very dynamic API either, which prevented us from providing ‘real time’ accounts payable updates to our end users. FireHost concluded the system was simply not scalable or accurate, without adding a number of "cashiers" (or the equivalent) to their business.
FireHost wanted a system that accommodated fluctuating invoices, provided dynamic internal and external reports, and was fully scalable and accurate. Luckily, they found Zuora. “As our business began to scale in our early years, we identified Zuora as the ideal subscription billing platform that could scale with us,” explained Drake.
Scalability and availability on demand is a core feature and competency of cloud infrastructure. Flexibly provisioning and decommissioning a variety of resources (memory, processors, storage, and bandwidth) and products (software licenses, user accounts, and services) is in theory a daunting task. Using Zuora's SaaS-based platform and robust API seemed like an ideal fit for FireHost. With only a small team, FireHost could successfully manage these complex details of their customers.