Box is quickly becoming a household name. Since 2005, Box has established itself the leader in secure online content management, file sharing, and web collaboration, signing 100,000+ businesses with millions of individual users.
Box’s team couldn’t change their pricing quickly to react as consumer and market needs change. Furthermore, they didn’t have a system that manages upsells, add-ons, and change orders for their millions of users and 100,000+ businesses. And finally, they needed to be PCI compliant to process thousands of credit card transactions.
In 2008, Box partnered with Zuora to align their strategic initiative of launching an enterprise solution to a platform that would support scale in a subscription business.
With Zuora, Box has a scalable and flexible platform that enables them to continue to expand into the enterprise market. Flexibility has been key in Box’s success. With Zuora’s billing, commerce and finance platform they’ve been able to experiment with their pricing dozens of times as a way to target new enterprise segments, as well as handle every upsell, add-on, and change order that came their way. Today, Box can easily manage the subscriptions of their 100,000+ customers, and have confidence that the next 100,000+ will be as simple and easy to manage as the first.