Phonebooth.com, a division of Bandwidth.com, takes first credit card orders within 45 days of signing up with Zuora
Challenge
- Bandwidth.com wanted to migrate their entire SMB business to an online channel
- They wanted to offer self-service, a low-touch/no-touch model for customer sign-ups and account management
- Bandwidth.com wanted a better customer experience without paper bills and manually processing for checks and credit card payments
Solution
- Bandwidth.com selected Zuora's Subscription Commerce solution for its flexibility, ease of use and speed of deployment
- They launched self-service for Phonebooth.com, its SMB online business, in 45 days, including zero touch for credit card transactions
- With Zuora, Phonebooth.com has a native product for Salesforce CRM an out-of-the box integration for payment gateways, including PCI compliance
- Bandwidth.com has the flexibility to offer multiple price plans that include one-time, recurring, and metered usage all with taxation, as monthly subscriptions
Company Background
Bandwidth.com is among the nation's largest and fastest growing communication networks, providing services that demand millions of phone numbers annually and billions of minutes of calls for over 6,000 business customers in all fifty states, including industry leaders such as Skype and Pinger. For small and medium sized businesses, Bandwidth also provides integrated office phone systems, Smartphones, and business-grade Internet connectivity.
“Zuora is incredibly responsive to our input and new ideas. The monthly release cycle means we see our requested enhancements much faster than traditional dot-x or even semi-annual SaaS release cycles.” — Jim Mulcahy, Sr. Vice President and General Manager, Phonebooth Division
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