Zuora Privacy Statement

Founded in 2007 by SaaS industry veterans from salesforce.com and WebEx, Zuora has created an on demand platform designed to simplify the way online subscription services are purchased, billed, and provisioned. Zuora, Inc. is located in Foster City, California. For more information about Zuora, Inc. visit www.zuora.com or email info@zuora.com.

TRUSTe online privacy certification

Zuora has been awarded TRUSTe's Privacy Seal signifying that this privacy statement and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements, including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers the web site www.zuora.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy statement or practices, please contact us at compliance@zuora.com. If you are not satisfied with our response you can contact TRUSTe here.

Zuora complies with the U.S.–E.U. and U.S.–Swiss Safe Harbor Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. Zuora has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Information regarding the Safe Harbor Frameworks, as well as Zuora’s certification can be found at: http://www.export.gov/safeharbor.

If you have questions or concerns regarding this Statement, you should first contact support@zuora.com. If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by clicking here, fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English. For human resources data we have agreed to cooperate with Data Protection Authorities.

Collected Information

We require people who register to use a Zuora online application (the "Services") to give us contact information. Depending on the Services chosen, we ask for contact and account information, such as name, company name, address, phone number, e-mail address, password, and the number of users in the organization who will be using the Services, in addition to financial and billing information, such as billing name, address and credit card number. When you express interest in additional information, when you register for the Services, or after you become a user, we may ask for additional personal information, such as title, department name, fax number or additional company information, such as annual revenues, number of employees or industry. You can opt out of providing additional information by not entering it when asked. Zuora Services users, while you are logged into your account you will have the ability to provide us with third party personal information, such as name, email address, phone number, street address and password. This information is used to set up accounts of your customers so that you may bill them for the services that you provide them and so that you can keep track of the payments that have been made and/or are past due.

Communications from the Site

Zuora does not distribute or share customer e-mail addresses or any other personal information, except as noted in its Terms of Service, or as may be required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.

Zuora uses the information we collect to set up the Services for individuals and their organizations. We may also use the information to contact customers and prospects to further discuss their interest in our company, the Services we provide and ways we can improve them, and to send information such as announcements of promotions and events regarding our company or partners. We may also e-mail a customer newsletter and updates about the Services or the company. You can opt out of receiving these communications by following the instructions at the bottom of each communication or at any time by e-mailing support@zuora.com.

Correcting, Deleting and Updating Your Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, discontinue the use of our service or delete it by making the change on our member information page or by emailing our Customer Support at support@zuora.com. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

All financial and billing information that we collect through a Zuora Web site and the Services is used solely to provide and bill for the Services. Zuora does not use this billing information for marketing or promotional purposes. Except as we explicitly state at the time we request information, or as provided for in the Zuora Terms of Service, we do not disclose to any third party the information provided.

Zuora has referral relationships with third-party companies and individuals ("Referral Partners") who refer their customers to Zuora. Customers who become paying users of a Zuora Service through a Referral Partner are considered customers of both Zuora and the Referral Partner. Zuora and a Referral Partner may share customer contact as well as account, financial and billing information with respect to their joint business relationship with the customer. The sharing of this information allows Zuora and the Referral Partner to establish the identity of the shared customer and determine referral fees owed. This sharing also allows Referral Partners to provide consolidated billing services to the shared customer. Shared contact and account, financial and billing information is governed by the Zuora Terms of Service. Zuora does not share your business data with Referral Partners.

Zuora has integration relationships with third-party companies and individuals ("Integration Partners"). These relationships extend the functionality of the Services and the Integration Partner application or service ("Integrated Service") by allowing the Services and the Integrated Service to exchange customer data and to establish linked business processes between the two. Customers who pay Zuora for use of the Services and use this Integrated Service are considered customers of both Zuora and the Integration Partner. Zuora and an Integration Partner may share customer contact, account, financial and billing information, and business data with respect to their integrated business relationship with the customer. The sharing of this information allows Zuora and the Integration Partner to establish the identity of the shared customer and determine referral fees owed. This sharing also allows the Integration Partner to provide consolidated billing services to the shared customer and allows for the enhanced functionality of the integrated service. Shared contact, account, financial and billing information, and business data is governed by the Zuora Terms of Service.

Zuora uses third-party intermediaries to manage credit card processing. These intermediaries are solely links into the distribution chain. They are not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing.

Other third parties, such as content providers, may provide information on a Zuora Web site, but they are not permitted to collect any information, nor does Zuora share any personally identifiable user information with these parties. We also use a third party platform host, who hosts the forms on our site, they do not have any access to the personal information that you submit on our site.

Zuora customers use Zuora Services to host data and information. Zuora will not review, share, distribute, print, or reference any such data except as provided in the Zuora Terms of Service, or as may be required by law. We will view or access individual records only with your permission (for example, to resolve a problem or support issue). Users of the Services are responsible for maintaining the confidentiality and security of their user registration and passwords.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.

Zuora may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; when we need to share your information to provide the service you have requested; when we need to send the information to companies who work on behalf of Zuora to provide a service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); if you have provided your personal information at a Zuora event, when we share your information with our customers or partners as part of lead swaps at such events; when we share your information with a co-promoting company at webinars; or when we want to keep you up to date on the latest service announcements, updates, special offers or other information we think you'd like to hear about either from us, our business partners or third parties. We will also disclose your personal information if required to do so by law, to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or our websites. We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Site.

Zuora may also collect certain information from visitors to a Zuora Web site and customers of the Services, such as Internet addresses. This information is logged to help diagnose technical problems and to administer the Zuora Web site and Services in order to constantly improve quality. We may also track and analyze non-identifying and aggregate usage and volume statistical information from visitors and customers and provide such information to third parties.


Cookies are files web browsers place on a computer's hard drive. They are used to help us authenticate clients and provide timesaving shortcuts and preferences. Zuora uses a persistent encrypted cookie, if the client requests, to save and retrieve individual authentication information as well as other per-client device preferences. When a visitor follows a link to the Zuora Web site from an affiliate or promotion, Zuora stores information about that affiliate or promotion in a session cookie. Acceptance of these cookies is optional. Zuora issues a mandatory session cookie to each user of the Services only to record encrypted authentication information for the duration of a specific session. If you reject this cookie, access to and usage of the Services will be denied. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

Third Party Cookies

The use of cookies by our affiliates or tracking utility company is not covered by our privacy statement. We do not have access or control over these cookies. To learn more or opt out of third party tracking, you can go to the Digital Advertising Alliance.

Clear Gifs (Web Beacons/Web Bugs)

Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do tie the information gathered by clear gifs to our customers' personally identifiable information.

Third Party Sites

The Zuora Web site and online applications contain links to other Web sites. Zuora is not responsible for the privacy practices or the content of these other Web sites. Customers and visitors must check the statement of these others Web sites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is your responsibility to keep such information private and confidential.


Zuora also implements an advanced security method based on dynamic data and encoded session identifications and hosts the Services in a secure server environment using preventive, detective and corrective technology and processes to safeguard information from attackers. Finally, Zuora requires unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent unauthorized access, maintain data accuracy and ensure the appropriate use of data.

The security of your personal information is important to us. When you enter sensitive information such as credit card number our registration or order forms, we encrypt that information using secure sockets layer (SSL) technology. We also encrypt any information entered within the platform once users are logged into their accounts.

Opt-Out Statement

Zuora offers you a means to choose how we may use information you provide. If, at any time after registering for information or ordering the Services, you change your mind about receiving certain email communications from us or about sharing personal information with third parties, send us a request to opt-out from receiving promotional emails or from having your personal information shared with third parties. Send your request to support@zuora.com.


If you use a bulletin board, chat room, blog or forum on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personal information from our blog or community forum, contact us at support@zuora.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Customer Testimonials

We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at support@zuora.com

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Additional Information

Questions regarding this Privacy Statement or the security practices of the Services should be directed to support@zuora.com.

Changes to This Statement

If we decide to change our privacy statement, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this statement, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

Contact Information

If you have questions, concerns or suggestions related to our Privacy Statement or our privacy practices you may contact us at:

Zuora, Inc.
1051 E Hillsdale Blvd., Suite 600
Foster City, CA 94404
(650) 641-3777

If you are not satisfied with our response you can contact TRUSTe here.

Update effective 6 December 2013