Senior Technical Writer

This position will be part of a growing team of experienced technical writers, responsible for planning, writing, and managing documentation for Zuora's SaaS products. The writer will work closely with subject matter experts in engineering, product management, QA, and professional services to create enterprise-class online help and reference documentation. The candidate should have experience writing multiple types of documentation, including user guides, configuration guides, and API reference. The candidate should also have experience creating and editing graphics for documentation (screenshots, flowcharts). The candidate must be able to write clear, concise, and well-organized documentation for enterprise software.

Specific Responsibilities:

  1. Plan and write product documentation for SaaS software products, including user guides, API references, configuration guides, and release notes
  2. Work closely with multiple teams to research, write, and review documentation (Engineering, Product Management, Support, QA, etc.)
  3. Work with the documentation team to manage and structure the online documentation

Position Requirements:

  1. 5 years of experience as a technical writer
  2. Experience creating end-user documentation for enterprise software
  3. Strong product-oriented focus - willing to dive deep to understand the product
  4. Experience in short release cycles on product that has been released for public consumption
  5. Experience with HTML and CSS
  6. Ability to work with screenshots, workflow diagrams, and other graphics
  7. Experience creating product demonstration videos is a plus
  8. Experience with usability and user experience practices is a plus
  9. Experience with XML and object-oriented programming languages is a plus
  10. Knowledge of/experience working with financial product is a plus

Core Competencies:

  1. Excellent written and verbal communication skills
  2. Ability to demonstrate initiative
  3. Ability to work with multiple teams in an organization
  4. Great time management skills
  5. Detail oriented, result oriented
  6. Ability to set proprieties and undertake complex tasks with minimal supervision

Education:

  1. BA in English, Journalism, or related field

Position includes salary, stock options and benefits.

Submit your resume to careers@zuora.com.

Zuora is an Equal Opportunity Employer.

No third party applications accepted.