IT and End User Support Lead (Redwood City, CA)

Zuora is the first on-demand company focused on creating products that help companies build, manage and grow subscription businesses. Its first product, Z-Billing, manages and executes a company's billing operations. Z-Payments, recently launched in October, automates the complexities associated with recurring payments. Backed by Benchmark Capital and Chairman and CEO of Salesforce.com, Marc Benioff, Zuora's team of SaaS visionaries comes together from Salesforce.com, WebEx, Accenture, Postini (now Google) and Oracle.

Required Skills:

  1. Strong interpersonal and communications skills. Proficiency in writing process documents, proposed IT standards, and tactical plans.
  2. Experience with vendor management, interacting with internal customers and professional peers, and working closely with technical management.
  3. Strong hands-on experience in provisioning and imaging notebook systems.
  4. Extensive hands-on experience in set-up and administration of various desktop and cloud-based productivity tools (e.g. Google Docs, MSOffice / MacOffice, Google Mail, etc.)
  5. Ability to solve problems quickly and automate processes to speed resolution.
  6. Expertise in Windows and Mac administration.
  7. Expertise in Active Directory configuration and administration.
  8. Proficient in Linux (any flavor).
  9. Experience with utilizing and administering Helpdesk or Defect Tracking systems.
  10. Experience in configuring and supporting phone hardware utilized in a cloud/saas architecture.
  11. Security minded: work with security and compliance personnel to execute periodic security tasks; participate in internal and external audits; provide continuous improvements to the compliance and security IT processes.
  12. Experience with supporting video, presentation, and audio conferencing equipment and software.

Desirable Background and Skills:

  1. A degree in computer science or other technical discipline preferred. Equivalent training and experience may be considered.
  2. Share 24/7 on call management duties.
  3. Basic understanding, or proficiency in, virtualization technologies (Vmware and Xen).
  4. Familiarity with PCI, SAS70 security standards.
  5. Experience with switches, VLANs, network and security protocols.
  6. Apple certification (Apple Certified Support Professional)
  7. MCSE certification
  8. 5+ years experience in System Administration & End User Support roles
  9. 2+ years as a Lead or Manager
  10. Experience with whole office relocation projects and new office establishment (IT infrastructure, wiring, electrical, video, audio, circuit provisioning, workstation setup, documentation, and server room setup)

Appropriate Responsibilities:

  1. Own all aspects of End User Support - hardware, systems, software, and administration.
  2. Responsible for internal customer satisfaction.
  3. Own all aspects of provisioning (& supporting) new employees in various desktop and cloud-based productivity tools. Improve the new-hire onboarding process as needed.
  4. Works under general direction from technical management.
  5. Help automate IT support infrastructure (e.g. identity management, asset management, SMS/Application Configuration Management, antivirus update management, ticket triage & reporting, etc.)
  6. Establishes/recommends standards, policies on End-User devices (Notebooks, Desktops, Smartphones, Printers, etc.)
  7. Supports Executive level staff on an immediate response basis
  8. Establishes/recommends policies on internal system use and services.
  9. Provides technical leadership and/or supervises system administrators, help desk administrators, system programmers, or others of equivalent seniority.
  10. Has purchasing authority and responsibility for purchase justification. Procures hardware and software as needed.

Local applicants preferred.

To apply, email your resume to careers@zuora.com and include the job title in the subject field.

Zuora is an Equal Opportunity Employer.

No third party applications accepted.