Customer Support Representative (Redwood City, CA)

Zuora is the first on-demand company focused on creating products that help companies build, manage and grow subscription businesses. It's first product, Z-Billing, manages and executes a company's billing operations. Z-Payments, recently launched in October, automates the complexities associated with recurring payments. Backed by Benchmark Capital and Chairman and CEO of Salesforce.com, Marc Benioff, Zuora's team of SaaS visionaries come together from Salesforce.com, WebEx, Accenture, Postini (now Google) and Oracle.

This is a rare opportunity to join a quickly growing start-up, help shape Zuora's future and open the possibilities for unlimited growth in your career. As a Zuora Customer Support Representative you will have had proven success in this or similar role working in a fast paced, high-energy environment.

Summary:

This key position has responsibility for the support of subscribers to a subscription billing solution (Zuora Z-Billing and Z-Payments). The support representative will be expected to serve as a primary point of customer support, provide prompt and complete resolution to customer support cases, and prioritize and escalate customer issues.

General Skills:

  1. Well developed customer-facing skills
  2. Excellent analysis, troubleshooting and problem solving skills
  3. Experience supporting software or Software-as-a-Service (SaaS) solutions
  4. Propensity for hard work and a willingness to perform different roles as required
  5. Excellent oral & written communication skills
  6. Displays leadership qualities and works well with others
  7. Strong project management experience with a demonstrated ability to manage competing priorities
  8. Efficient time management skills

Technical Skills:

  1. Understanding of database concepts and data management (RDBMS)
  2. Experience with XML, Java and SQL
  3. Experience with SOAP-based APIs and web-based development

Minimum Requirements:

  1. BA/BS Degree (or equivalent) in a related discipline
  2. 3+ years of related work experience
  3. Hands on experience with supporting package software and/or SaaS solutions
  4. Authorized to work in the U.S. without the need for sponsorship

Local applicants preferred.


To apply, email your resume to careers@zuora.com and include the job title in the subject field.

Zuora is an Equal Opportunity Employer.

No third party applications accepted.