Enabling the Subscription Economy with the Next Generation Commerce Platform
It all began with a vision in a tiny office in Mountain View, California. In 2007, after several years at WebEx & salesforce.com, K.V. Rao, Cheng Zou and Tien Tzuo began to evangelize a fundamentally new business model. One where companies of all sizes would offer broad libraries of services via subscriptions. And one that would challenge the 20th century manufacturing economy by shifting the focus to delivering services instead of products. They called this the Subscription Economy.
Since then, Zuora has been enabling the Subscription Economy by building the next generation commerce platform. By attracting hundreds of customers, Zuora's subscription management software has enabled 21st century businesses around the world from startups to enterprises in any industry to launch and monetize any subscription products and services.
Defined by our rapid pace of product innovation and our relentless commitment to customer success Zuora has fostered a loyal customer community -- each, in their own way, driving the Subscription Economy. And it's not just our customers -- fortunately Zuora and the Subscription Economy has attracted major buzz from some of the most well known news publications, including the Wall Street Journal, Forbes, Fortune, BBC and TechCrunch.
Today, Zuora headquarters are in Foster City, California with satellite offices throughout North America, Europe and China. And more than 300 passionate professionals enable us to power the Subscription Economy.
Founder & CEO
Tien Tzuo, widely recognized as one of the thought leaders in the software-as-a-service industry, founded Zuora in 2007. As Zuora's CEO, Tzuo has not only built one of the fastest growing SaaS companies, he's also evangelized the shift to subscription based business models and the complex billing structures they inherit, coining the phrase Subscription Economy. In an effort to empower this new Subscription Economy, Tzuo has spent over six years working with the best companies in the world to build an award-winning platform powerful and flexible enough to fuel any subscription business.
Before Zuora, Tzuo was one of the 'original forces' at salesforce.com, joining as employee number 11. In his 9 years at salesforce.com, Tzuo built salesforce.com's original billing system and held a variety of executive roles in technology, marketing, and strategy organizations, including building out the product management & marketing organization, serving as Chief Marketing Officer for two years, and most recently as Chief Strategy Officer.
Tzuo holds a bachelor's degree in electrical engineering from Cornell University and a master's in business administration from the Stanford Graduate School of Business. He was named CMO of the Year Finalist by the CMO Council and BusinessWeek Magazine while at salesforce.com and is on DestinationCRM's Who's Who in CRM list. He is on the Board of Directors for Network for Good.
SVP of Engineering
Marc Aronson is an industry veteran with a long history of building engineering organizations that deliver scalable systems and platforms. Prior to joining Zuora, Aronson was Senior Vice President of Engineering at Telenav, where he was responsible for world-wide research, development and operations. Before joining Telenav, Aronson was at CA, where he was the SVP of world-wide engineering for the Applications Performance Management and Project and Portfolio Management product lines.
Earlier in his career, Aronson served as the SVP of world-wide engineering for Oracle’s Communications Global Business Unit. He has held other management positions at Portal Software, Adobe System, General Electric Corporate Research & Development and Phoenix Data Systems.
Aronson holds a Bachelor’s and Master’s of Computer Science from State University of New York at Albany.
Prior to joining Zuora, Bell was General Manager of the Service and Portfolio Management business unit at CA Technologies. During this time, Bell led the effort to transition CA from a traditional product sales and licensing to a recurring revenue business model.
Before joining CA, Bell was VP of Solutions Marketing at BMC Software. Earlier, Bell led worldwide marketing at Remedy, where he was responsible for building a marketing organization that helped
to establish Remedy as the market leading IT Service Management solution, which was acquired by BMC in 2002. His role included managing product marketing, partner marketing, and integrated marketing and communications. Bell also spent several years with Boston Consulting Group (BCG), and has held business development and product management positions at Extricity, a business-to-business integration software vendor, and Kao Corporation, a leading Japanese consumer products company.
Bell received his MBA with Distinction from INSEAD, where he was part of the team that was named The Winner of the European Business Plan of the Year. He also holds an MA with a concentration in International Economics and Japanese from John Hopkins School for Advanced International Studies and a BA from The University of Pennsylvania.
SVP of Global Services
Keith Costello joined Zuora after a distinguished 25 year career in high technology at marquee Silicon Valley software and services companies.
Before joining Zuora, Costello built his career across technology giants like Oracle, Siebel, and SAP in a myriad of executive roles, as well as blue chip consulting firms Price Waterhouse and Booz, Allen & Hamilton. In that time, he has delivered enterprise software solutions and strategic advice, as well as serving on the executive steering committees of Fortune 500 companies like Intel, The Home Depot, JnJ, Exxon, PepsiCo, HP, Chevron, McKesson and a host of others.
At SAP, Costello was Executive Vice President & GM where he served in a number of roles. Among them was leadership of various SAP’s services businesses, driving one of SAPs most profitable and successful acquisitions (Business Objects), and launching a new line of analytic applications. At Siebel, Keith gained expanding levels of responsibility, ultimately managing the global services business. At Oracle, Costello grew his career over 10 years, serving in a variety of product management, sales and consulting roles.
Costello received a Bachelor of Arts from UC Berkeley, and currently serves as an advisor on the board of brandadvisors.
Vice President ANZ Sales
Based in Sydney, Australia, Greg Cullen has a proven track record for building world-class sales teams and executing on hyper growth. With a specialization in monetizing cloud opportunities, Cullen brings over 19 years of experience in the technology industry and over 11 years of sales experience to the Zuora team.
Prior to joining Zuora, Cullen was the first employee in Australia and Director of ANZ Sales and Services for Service-now.com, where he delivered outstanding revenue results and aligned resources to maximize returns. Before joining Service-now.com, Cullen designed and executed appropriate sales strategies across Asia Pacific and Japan for software and services at PlateSpin, Acquired by Novell.
Cullen has held other sales and management positions at Trend Micro, Elcom, Toshiba, Tech Pacific and Microsoft. A determined sales and business development trailblazer, Cullen’s expertise in Cloud and SaaS sales strategies make him a highly valued leader in the industry.
Executive Vice President, Field Operations
Marc Diouane brings more than 20 years of leadership experience, across extensive business backgrounds in international and multi-cultural environments to the Zuora team. He has a wealth of experience and a proven record of strong, decisive executive leadership in sales and professional services across the globe.
Prior to joining Zuora, Diouane led International Sales and most recently served as Executive Vice President, Global Services & Partners at enterprise software giant PTC.
During his lengthy tenure at PTC, Diouane played a pivotal role in transitioning the company from startup to true industry leader. He was instrumental in PTC’s expansion in Europe and Asia, overseeing all operations in these markets from sales and alliances to services and beyond -- repeatedly producing sustained revenue and growth in dynamic and changing markets.
At Zuora, Marc will be a critical driver in helping more companies - innovative startups to the world’s largest enterprises - quickly adopt new, innovative business models to transform industries and reach new markets.
Diouana has a Masters Degree from the Bordeaux Business School with specializations in Computer Science and Business Automation.
VP, Business Development
Stuart Laidlaw joined Zuora from Hewlett-Packard where he was leading HP Cloud Services’ business development and was responsible for defining and building cloud technology and channel partnerships. In prior business development roles at HP, Laidlaw developed the Personal System Group’s Service Provider channel strategy and drove PC+Broadband bundling deals with global telecommunications companies and managed the Business Critical Server Division’s strategic alliances with Intel and Oracle. As the head of Business Operations and Strategy for the High Performance Computing Division, he managed a team responsible for supporting HP’s largest customer procurements, driving key technology alliances, managing the Division's strategic investments, incubating new businesses, and managing business operations.
Laidlaw also has extensive experience in international venture capital and management consulting. He operated a venture investment advisory services firm in San Francisco which provided consulting services to senior executives of Fortune 500 IT companies, venture capital partnerships, and CEOs of technology start-ups. As head of U.S. venture capital investments for Tokyo-based Nippon Enterprise Development, Stuart led over 20 investments in information technology and life sciences companies.
Laidlaw began his career with Booz, Allen & Hamilton after receiving a Biomedical Engineering Degree from Duke University.
VP, Emerging Markets
Richard Terry-Lloyd is a seasoned sales and marketing leader with 15 years of software-as-a-service experience. Terry-Lloyd joined Zuora in 2010 to help build a world class sales organization anchored in customer success and built around rapid repeatable processes. Prior to joining Zuora, Terry-Lloyd was influential in the impact of two innovative and disruptive companies: SuccessFactors and salesforce.com.
While at SuccessFactors, Terry-Lloyd played a key role in enabling scalable and high growth sales, both in the US and abroad, as the company grew from $100-$150 million in revenue. As an early RVP of Sales at salesforce.com, he helped forge the way into new markets and was vital in the development of many of the sales operational processes that helped grow the company from $7 million to, a public company, with over $100 million in revenue.
Terry-Lloyd earned his B.S in Civil Engineering from the University of California at Davis and an MBA from the University of San Francisco.
SVP, Customer Success
Todd Pearson joined Zuora's management team with over 20 years of experience in payments and commerce. Pearson has been passionate and effective in growing and maintaining Zuora's successful and enthusiastic customer base. Prior to Zuora, Todd was Chief Customer Officer at RichRelevance, where he built out the sales, marketing, client services and business development organizations, winning and retaining customers such as Walmart, Target, Office Depot, Sears and JCPenney.
Earlier in his career, Pearson held a number of roles over 8 years at PayPal where he helped grow the company from 50 to over 7,000 people. In his initial role at PayPal, he created the Financial Services group, building out the pipes to the external payments world and managing relationships with bank partners, processing vendors and card associations. He was then the first GM of Merchant Services, PayPal's largest revenue driver representing over 50% of PayPal's revenue. After driving acceptance into large enterprise e-commerce Pearson served as VP of Sales, where he managed a team of 120 members across Enterprise and Tele-Sales, Business Development, Client Services, Support, Integrations, and Sales Operations and over $100M in revenue.
Todd received his MBA with honors as a Sloan Fellow at the London Business School and his BA degree from University of California, Berkeley.
SVP, Enterprise Sales
Reeves brings with him over nineteen years of High Tech sales and Software sales management experience. Prior to Zuora, David served in a variety of Executive roles at PTC, an over $1B industry leading computer software company. Reeves was the Senior Vice President of both PTC WW Sales Operations and ran the Western U.S. Most recently, he served as Senior Vice President of Worldwide Sales of PTC’s Arbortext business unit. While there, he spearheaded sales and distribution efforts for a newly formed business unit and played an instrumental role in reinventing and re-positioning the Arbortext Company for rapid global expansion. During his tenure running sales for the Arbortext business unit, he oversaw revenue growth of over 63% in 2 years while helping develop a brand new market segment, sales engagement model, and Arbortext’s go-to-market message.
Prior to PTC Reeves was Director of Sales and Marketing at PageNet, a Wireless Communications company. He received a bachelor’s degree from the University of Wisconsin, Milwaukee in 1991 where he studied History, Economics, and Political Science.
Tyler Sloat joined Zuora's executive management team in 2010 with more than fifteen years of experience in executive finance roles for payment, software and hardware technology companies varying in size from start-up to Fortune 500.
Prior to Zuora, Sloat was the Chief Financial Officer for Obopay, where he was responsible for all finance, accounting, treasury operations and business intelligence functions. Sloat was integral in raising well over $100M in investment and strategic capital, forming global commercial relationships with the likes of Nokia, MasterCard and Societe Generale, and deploying Obopay's mobile payment service in four countries spanning three continents. Before Obopay, Sloat was the Controller of the Emerging Products Group at Network Appliance, Inc., a position he was promoted to after the successful acquisition of Decru by Network. As Controller of Decru, Sloat reported to the CEO and owned all finance, sales operations and product operations functions.
Sloat is a registered C.P.A. in the State of California, has an M.B.A. from the Stanford Graduate School of Business and has a B.A. from Boston College.
SVP of ZEO Success
Steve has accumulated over 30 year of high-tech experience serving as a senior executive for notable companies such as salesforce.com, 3Com, Quantum and Hewlett Packard. He has global experience in leading Employee Services, Leasing, Facilities and Payroll.
Prior to Zuora, Steve founded EastWest Consulting, where he advised CEOs and boards on leadership and compensation approaches, executive succession and acquisition integration.
In 1999, Steve co-founded Callisma, which provided network services to global enterprise and service provider clients before being acquired. Prior to that, Steve was a member of the founding executive team at International Network Services – helping it go public and get selected as one of Deloitte’s prestigious Fastest Growing Companies in Silicon Valley two years in a row, before being acquired by Lucent.
Steve holds an MBA from the Anderson School of Business at UCLA and currently serves on the board of a medical devices software company, Applied Science, Inc.
SVP, Product Management
Guillaume Vives joined the executive team with over 15 years experience of Enterprise Software and SaaS, heading Pre-Sales and Professional Services engagement worldwide.
Guillaume joined Zuora back in 2011 as SVP of Professional Services to run all Zuora's customer implementations worldwide. In just two short years, Guillaume grew the global services army from 15 to 50 and expanded our implementation community to 8 partners. As a result of this rapid expansion, Guillaume built a tremendous amount of knowledge around both the Zuora product offering and customer needs. In 2013, Guillaume was asked to run the product management team to apply the knowledge gained from his Professional Services leadership and aligning the organization around his exciting product vision.
Prior to joining Zuora, Guillaume held the VP of Operations title at CloudShare where he ran Pre-Sales, Professional Services, Support and Technical Operations. Before CloudShare, Guillaume spent 9 years at Agile Software and Oracle building the Professional Services team and achieving one of the highest levels of customer satisfaction in the Product LifeCycle Management Market. After Agile's acquisition to Oracle, Guillaume ran the US Western Consulting Practice across all technologies and applications, responsible for the sales and delivery of consulting engagements.
Guillaume holds a Master's of Engineering from Ecole Centrale de Paris and a Master's of Science from MIT.
Founder & CTO
Cheng Zou, along with Tien Tzuo & K.V. Rao, is one of the original founders of Zuora. As a veteran of several enterprise software companies and a track record of architecting and building highly reliable and scalable software products, he is Zuora's billing technology expert.
At WebEx, Zou architected and led the implementation of its order-to-cash OSS system managing order entry, contract management, order provisioning, rating and billing, and customer accounts. Before WebEx, Cheng was co-founder and CTO of BeyondWork, where he architected its employee reward and recognition solution that is still being used several years later. Cheng's prior experience includes stints at Postini, Annuncio Software, Remedy, Oracle, and Plexus Software in senior development roles.
Zou obtained his M. S. in Computer Science from Indiana University, and a B.S. degree from Beijing University.
With its headquarters located in Foster City, California, Zuora is surrounded by the immense innovative energy of Silicon Valley.
1051 E Hillsdale Blvd.
Foster City, CA.
3525 Piedmont Road, N.E.
Building 5 Suite 310
Atlanta, GA 30305
Level 36 - 1 Macquarie Place
Sydney NSW 2000
Zuora UK Ltd
25 North Row
London W1K 6DJ UK
If you come to our offices, you may hear the phrase 'ZEO' a time or two as you walk through our open-concept floor plan. The idea around ZEO is that every employee is the CEO of their destiny, success and impact at Zuora. At Zuora, we foster an environment that empowers each individual to be the very best of themselves.
While we all strive to be the best we can be, down to every employee, Zuora is no stranger to fun. Between off-sites in Napa, sales meetings in Las Vegas, and an office equipped with Ping Pong and a kegerator -- there's always an opportunity to recharge.
“I have been amazed at the execution and pace of innovation Zuora has achieved in such a short period of time. Zuora has the team, technology and vision to build the next great software company.” — Michaelangelo Volpi, Index Ventures